Call Center Overview
OMX Smart Call Center handles incoming and outgoing telephone calls for companies, typically used for customer support, telemarketing, and other customer-related services.
Our comprehensive solution includes agent consoles, supervisor dashboards, queue management, call recording, and integrated e-ticketing system for complete customer relationship management.
- OMX Call Center Appliance
- OMX IP Phones & DECT Headsets
- Windows Application
- ADAA E-Ticketing System
- Remote Agent Support
- Free Mobile App
Key Features & Modules
Comprehensive call center management
Queue Management
Intelligent call routing and queue management for optimal customer service distribution.
E-Ticketing System
ADAA Ticketing system for recording, tracking, and following up on customer tickets and complaints.
Supervisor Dashboard
Real-time monitoring and management console with wallboard displays and agent performance metrics.
Agent Console
Intuitive agent interface with OMX IP telephones, DECT headsets, and integrated ticketing access.
Call Recording
Automatic call recording for quality assurance, training, and compliance purposes.
Reporting & Analytics
Comprehensive reporting tools for call volume, agent performance, and customer satisfaction metrics.
System Diagrams & Screenshots
Explore our call center interface and architecture
Implementation & Training
Professional Implementation
Our team provides complete implementation services, ensuring smooth deployment and integration with your existing systems.
Agent Training Services
Comprehensive training programs for call center agents and supervisors to maximize productivity and customer satisfaction.
Ready to Enhance Your Call Center?
Contact us to learn more about OMX Smart Call Center solutions and schedule a demo.
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